Team Development - Team in Telenor

Here we study abut What is Meant By Team?

A group of people with complementary skills required to complete the task or project.
                 

A team is more cohesive than group. If team succeed then individuals will succeed, but, if individuals succeed but teams at the end loose than the performance of the individuals will useless.

Team Development or Team Building

Team is developed after a five stages process like Forming, Storming, Norming and Performing.

Here we discuss a little about introduction to Telenor.

Telenor is very famous company of Norway. Presently, this company offer 4 G network to their subscribers. (Other companies, especially, most important of them is T - Mobile which is also providing the facilities to theirs prepaid subscribers).

Teams in Telenor

In Telenor, the team is a highly qualified group with a passion for their profession and telematics and experience from a number of various industries. Their teams will lead to success due to more coordination and trust among team members.

Teams in Telenor controls and manage many programs and brands Teams in Telenor controls and manage many programs and brands such as Easy Paisa, Khamoshi Ka Boycott, djuice 4G network to prepaid subscribers.

Types of teams in Telenor

In Telenor, there are basically four types of teams:

Ø Problem Solving Teams

Ø Self-Managed Teams

Ø Cross-Functional Teams

Ø Virtual Teams

  Problem Solving Teams

We see in Telenor office located in kalma Chowk, that teams consisting of 11 members are taken some from the department of customer care center to solve problems, improve performance and work performance.

Members of the teams are very co-operative that is why Telenor campaign succeeded in last five years. The employees situated in call center are more supportive, polite in communication to customers. 

   Self-Managed Teams

To achieve the actual results these 13 members of self-manged teams are formed in Telenor, because they want to solve the problems and and change the outcome.

Very skilled professionalized members are selected for this purpose. They are more trained. They try to manage the employees to communicate with customers in a decent manner. The work shifting matters are also decided.

Finally, Compare the targets set with the actual results to maintain outcome of the Telenor.

  Cross-Functional Teams

In telenor, managers from different branches like from Kalma chowk, Garden town come together to achieve the goals of Telenor.

Marketing managers from different branches make strategies to improve employees’ performance and to solve the problems.

Different experiences and knowledge are shared and coordinated among diverse managers to facilitate the customers and improve the employees‘performance.

  Virtual Teams

Virtual Teams are those that work on those tasks that have no Physical existence, like technologies networking, IT- related matters and so on. Such teams are very important for almost every kind of company, especially IT related companies.

Thanks For Reading!