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What are Sales Returns

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When goods sold to our customer ( Accounts Receivable ) but the customer finds that some goods are damaged or lower quality or not according to the order specified then he writes a Debit N ote to seller requesting him to replace the goods. If the seller accepts the offer, then he sends a Credit N ote to buyer intimating him that he has accepted his request and will replace the goods. The following Entry is passed by the Accountant appointed at Accounting Department after receiving a copy of Credit N ote from seller:                                                   Sales Returns a/c      XXX                                                                   ...